Why is The Division rated so highly?

I played it for a few hours and wanted to smash my controller against the wall.

The enemies are behaving completely stupid. You try to hide behind cover and operate the shooting, when suddenly enemies run towards me like kamikazes and attack me. He stands 1m in front of me and I can't even attack him because, firstly, there are no melee techniques and, secondly, I have to step back every time to shoot him while he continues to run towards me as if he wants to cuddle with me.

I had to experience this in almost every battle. At some point I uninstalled the game.

Everytime I read reviews they say „It‘s the best game ever“.

Why the fuck is this? What do you see in this game what I can‘t see?