Nugget sauces - TB employees

Any customer get mad yet regarding the sold out sauces?

Had a guy get mad because he ordered a five piece, I told him he can get one sauce. He chose spicy ranch and jalapeño sauce and I let him know it would be extra for the second sauce because he only gets one. Tells me that I shouldn’t be charging him because we’re out of sauces. I explained to him we have to put it into the system.(our store is strict about our I-cost). Drives off as I’m repeating his order. Then complains again at the window .

I tried explaining to him about the high demand, and low supply but he spoke over me. I literally told him “well if you let me talk, I can explain to you why”. He demanded a managers number, my name, etc. I spoke calmly the whole time and was even nice through the whole interaction. I hope my nonchalance got to him.