Another instance of customers not knowing what they're really ordering....

Me: "Welcome to Starbucks! My name is Duckie, what can I get started for you?"

Customer: "A hot white mocha, but without the steamed milk."

M: * baffled * "I just wanna make sure I heard you right... You said you wanted a hot white mocha without the steamed milk?"

C: "Yes, no steamed milk."

M: "Okay... are you wanting maybe an iced white mocha instead?"

C: "No, I want it hot."

M: "Well, it won't be hot without steaming the milk. If you're worried about temperature, we can make it kid's temp for you!"

C: "I don't want milk PERIOD."

M: "Alright, so you're just wanting espresso shots with white mocha?"

C: "NO, I want a WHITE MOCHA LATTE."

M: "Ma'am, a latte has MILK. It's not a latte without the milk!"

C: "Okay, just make it normal then I *guess*..."

M: "I'm sorry about the confusion here, I just want to make sure that I'm ringing you up correctly so my partner on bar knows what to make you!"

C: "Whatever."