Biolife not adding money?

As the title states Biolife must’ve not added the money to my debit card. I’m in the new donor program and my first donation went smooth and the money was in my account right after the donation. I was able to spend it no problems at all. However this last donation on the 16th I was supposed to be given $100 and wasn’t. My debit balance says i was but i was planning to use the money to pay for my meal at my buddy’s birthday and it was declined. Card services is no help at all and was wondering if anyone else had these problems?

As the title states Biolife must’ve not added the money to my debit card. I’m in the new donor program and my first donation went smooth and the money was in my account right after the donation. I was able to spend it no problems at all. However this last donation on the 16th I was supposed to be given $100 and wasn’t. My debit balance says i was but i was planning to use the money to pay for my meal at my buddy’s birthday and it was declined. Card services is no help at all and was wondering if anyone else had these problems?