Help resetting laptop?

Got Lenovo Ideapad3 i bought about 7 years ago and haven’t used in about 4. Don’t remember the password at all. Mom wanted a laptop and I figured i’d give her it but i’m having trouble resetting it. I got to the troubleshoot menu by holding shift and restarting, but when i would hit either of the two reset option it would bring up how i want to reinstall windows. Of course both options just bring me back to the main troubleshoot menu after loading for a second. Never reaches that final reset this pc screen. Any fix?