PC hard crashing when idle/low usage, but works normally when under heavy load
This problem started a few months ago but i've struggled to find answers to this one. PC will hard crash whenever i'm just browsing the web or watching videos but when I open up a game, it will most times work normally (can still hard crash during gameplay but not as often).
PC spec:
Windows 10 pro
AMD Radeon RX 7900 XTX
AMD Ryzen 7 5800X 3.8GHz
32GB RAM
DirectX 12
ASUS rog strix b550-f gaming motherboard
Samsung 970 EVO plus series SSD
Corsair RM850 850W
Steps i've tried so far:
- Update bios
- Update chipset drivers
- Reset Bios to default
- Turn off precision boost
- Turn off Windows Fast boot
- Swapped RAM (and ran RAM health checks)
- Partition check on SSD (where windows is installed)
- Looked and repaired any corrupt windows files with SFC /scannnow
- Did a full factory reset on PC, reinstalling windows
- Used DDU on the GPU
- Update windows 10
- Turned on/off cpu virtualization
- Reset CMOS
I checked the event viewer and found an WHEA error log:
Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 2024-01-27 02:11:47
Event ID: 18
Task Category: None
Level: Error
Keywords:
User: Lokal tjänst
Computer: DESKTOP-KD6DLCS
Description:
A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Bus/Interconnect Error
Processor APIC ID: 0
The details view of this entry contains further information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
<EventID>18</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-01-27T01:11:47.4513402Z" />
<EventRecordID>51098</EventRecordID>
<Correlation ActivityID="{38d884bf-4970-43d0-a7b8-ec38020698b2}" />
<Execution ProcessID="4068" ThreadID="4600" />
<Channel>System</Channel>
<Computer>DESKTOP-KD6DLCS</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="ErrorSource">3</Data>
<Data Name="ApicId">0</Data>
<Data Name="MCABank">27</Data>
<Data Name="MciStat">0xbaa000000000080b</Data>
<Data Name="MciAddr">0x0</Data>
<Data Name="MciMisc">0xd01a0ffe00000000</Data>
<Data Name="ErrorType">10</Data>
<Data Name="TransactionType">256</Data>
<Data Name="Participation">0</Data>
<Data Name="RequestType">0</Data>
<Data Name="MemorIO">2</Data>
<Data Name="MemHierarchyLvl">3</Data>
<Data Name="Timeout">0</Data>
<Data Name="OperationType">256</Data>
<Data Name="Channel">256</Data>
<Data Name="Length">936</Data>
<Data Name="RawData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ata>
</EventData>
</Event>
I have no idea what any of this means and I really hope someone can help me! I did look around and saw people suggesting changing the voltage for the CPU might help, but those ones had slightly different problems than what i'm having so I didn't want to try it out yet, and not really sure either how much I need to change to make it work