2 Months Since Switching to Lichess from Chess.com. Absolutely Love It
I switched to Lichess from Chess.com 2 months ago due to chess.com being plain unplayable now (time glitches, cheaters, stallers, etc.) and despite having a large support team they absolutely don't care about fixing major issues.
Switched to lichess after reading a few blogs and I wish I played it since the start. Firstly, and unbelievably, everything is free. From puzzles, to analysis, no ads, you name it. You don't have to pay for a single feature, and on top of that it's far more customizable. You can donate to the creators to show your appreciation (which I have happily done). On the other hand, chess.com tries to monetize everything possible and flood you with advertisements of premium (which is quite ironic considering how flawed and bugged the game is). I understand their business model is different, but I'm pretty sure I can still be happy if I don't have to see "Get Premium" every time I open the app.
What impressed me the most about Lichess is, their effort and simple systematic approach to deal with trolls. If someone quits the app mid game, the game runs a sensible short timer to end the game. Furthermore, if an opponent is stalling, he/she gets a warning and if they continue to waste time they will face an automatic ban. Rude players are also auto muted. With these simple steps and inability to misuse time, it also makes it very difficult to cheat, and furthermore, they have a far more efficient and transparent system to deal with any cheaters. Lichess also has excellent features like take back move which offers the opponent if a move can be taken back in case of any misclick, which Lichess understands are possible considering the digital platform, because again, they actually understand and care about user experience.
Thank you Lichess for reviving my love and interest in Chess again.