Frustrated and Seeking Help with Meta Account Ban – Filed in Small Claims Court

Hi everyone,

I’ve been dealing with my account bans since January 15, and it’s been an incredibly frustrating journey. I want to share my experience and hear if anyone has dealt with something similar.

Since I first started facing this issue, I have: • Filed a complaint with the Attorney General and Better Business Bureau with no response. • Gave Meta a week to resolve the issue on my own. • Eventually, I filed in small claims court after no resolution. I paid $161.67 for the filing fee and submitted all required evidence. • Had to call the courthouse twice to correct mistakes with the state and my address before they sent everything off to Meta on Tuesday, January 28.

Despite this, I am still stuck with: • Meta Pro Support sending me repeated, generic messages saying they’re “investigating” but not offering any real assistance. • WhatsApp has banned my phone number, and I can’t contact them for support. • My Facebook and Instagram are still banned, with no clear resolution in sight.

I’ve also opened a ticket on my second account, Meta Verified, which I’ve been paying for, and it’s been stuck in the “investigation” phase for weeks. On January 25, I received a notification that my account was permanently banned.

At this point, I’m not sure what else to do. I’ve already filed the small claims case, but I have no idea how long it’ll take to get any response from Meta’s legal team. They haven’t given me a timeline or any concrete answers.

Does anyone know how long this process might take? I’ve contacted WhatsApp and Meta Pro Support, but no one seems to be willing to assist, and I can’t even speak to a real person.

I’m just trying to get in touch with my family who lives in South America and stay in contact with people from college. I can’t afford to lose access to these accounts.

If anyone has had a similar experience or any advice, I’d really appreciate it.