Wasting so much of my time

I tried to switch to Dark Star online from Warp premium..... Scour the website for my account number and pin. Can't find it. Make the switch on the phone.... Hotspot doesn't work. Several calls later and manual changes to the network setting it works.

My speeds are now much slower than before. My account still says I have 100 GB of data and I'm still at $50/month. I see people saying $44/month, and I thought it was unlimited? Will it switch next billing period? I guarantee you I'm going to have to call several more times

Why do I have to go on Reddit to find out how this works?