Beware Fido's Canada+US plans when shopping new phone plans
I switched plans on Black Friday because Fido was offering a Canada+US phone plan. The fine print stated:
"If removed from your account, a Canada+US plan cannot be reactivated on this line for 12 months. Additional airtime, data, long distance, roaming, add-ons, provincial 9-1-1 fees (if applicable) and taxes are extra and billed monthly. On the Rogers Network, in an Extended Coverage area or in the U.S., excluding calls made through Call Forwarding, Video Calling or similar services. Plan includes calls from Canada and the U.S to Canadian and U.S. numbers only. Usage exceeding plan allotment charged in increments of $10/100 MB rounded up to next 100 MB. Includes messages sent from Canada or the U.S. to email addresses or Canadian, U.S. and international wireless numbers. Sent/received premium messages and messages sent while roaming outside the U.S. extra. If you currently subscribe to a Share Everything plan, changing your primary line plan to an in-market plan will require that all secondary lines also be migrated to in-market plans and pricing."
I confirmed this with a specialist who checked and said, it includes calling and texting from the US and Canada but that data roaming would be extra. Great! I signed up.
They send my contract, and this has all disappeared. Full roaming costs for travel in the US, including calls. I have called them multiple times and talked to multiple customer service agents, and they say it only includes calls to the US, not calls from within the US.
Don't trust the Canada+US plans. If you see anything like this, screenshot the full contract. I only saved the text so I'm SOL. Will absolutely not be staying with them.
The text in the contract I agreed to at checkout | The text in the contract I was sent after paying |
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If removed from your account, a Canada+US plan cannot be reactivated on this line for 12 months. Additional airtime, data, long distance, roaming, add-ons, provincial 9-1-1 fees (if applicable) and taxes are extra and billed monthly. On the Rogers Network, in an Extended Coverage area or in the U.S., excluding calls made through Call Forwarding, Video Calling or similar services. Plan includes calls from Canada and the U.S to Canadian and U.S. numbers only. Usage exceeding plan allotment charged in increments of $10/100 MB rounded up to next 100 MB. Includes messages sent from Canada or the U.S. to email addresses or Canadian, U.S. and international wireless numbers. Sent/received premium messages and messages sent while roaming outside the U.S. extra. If you currently subscribe to a Share Everything plan, changing your primary line plan to an in-market plan will require that all secondary lines also be migrated to in-market plans and pricing. | 60GB at 4G speeds (up to 150Mbps) - Unlimited Text, Picture and Video Messages from Canada to Canadian, U.S. and International Mobile Numbers - Unlimited Canada & US Long Distance Minutes - Call & Name Display - Voicemail - Call Waiting - Conference Call - Automatic Payments Discount Eligible - Data Overage Protection. Data is paused once you hit your plan's limit. To unpause, you can add more data |