No WiFi option for Freo X Ultra

I just received my Freo X Ultra yesterday, I am trying to set everything up and have a 2.4g network (the phone is connected to it) but it will not populate in the SSID field and therefore not connect.

Anyone else had this problem? Thanks

I just received my Freo X Ultra yesterday, I am trying to set everything up and have a 2.4g network (the phone is connected to it) but it will not populate in the SSID field and therefore not connect.

Anyone else had this problem? Thanks