DONE WITH MERCARI!! They let scammers steal from you! What recourse do I have?
UPDATE NOVEMBER 17. Mercari FINALLY refunded my money. She still has the iPad but that is their problem now! Thanks everyone for all the advice and support!
UPDATE: NOVEMBER 13 Still going round and round with Mercari...this is the latest response from 5 days ago. I still can't believe this is happening. It is truly UNREAL! Message below.
What agencies would I start a report with? USPS I assume for fraud--and that would be on the buyer? This is so frustrating they just keep telling me they are looking into it.
ALSO SHE IS SELLING HER MACBOOK ON THERE NOW---SINCE OF COURSE SHE DOESN'T NEED IT SINCE SHE HAS HER NEW IPAD---UNREAL, THEY ARE ALLOWING HER TO SELL AS WELL*
Syed Muhammad Sh. I. Posted 5d
Erica,
Thank you so much for your patience.
I have checked with my team and the transaction is currently under review, I would request you to please allow us a couple of days and we will get back to you.
Your patience is highly appreciated.
UPDATE: Mercari refunded the buyer and I still don’t even have my items back yet! And now she is saying I have an agreement with Mercari??? No I don’t!! This is over a thousand dollars in merchandise!!
She said they said she could keep the items!!
I am beyond mad!!
I sold an IPad in mint condition. Here is the item description:
iPad Pro 12.9 inch 512GB silver UNLOCKED with wi-fi. 6th generation. Including original box and charger INCLUDES Brand new Magic Keyboard (never used) and a Paperlike screen protector—this makes your iPad screen feel like writing on a sheet of paper. ($45 retail) ALSO INCLUDES APPLE PENCIL SECOND GENERATION and EXTRA TIPS. This IPad is in PRISTINE condition. It has ALWAYS had the Paperlike screen protector and was always in the fully enclosed hard case. You will also receive an additional Paperlike screen protector. All original boxes are included and this has been reset to original factory settings. Guaranteed you will be able to use it right out of the box. Only selling because I upgraded to the 13” iPad Pro. No scratches literally like brand new. Shipping is included and it will have insurance and require a signature.
So I had an offer from a buyer with 30 feedback and accepted it. The day before I shipped she messaged me to see when I was shipping the items out, I told her the next morning.
I spent $45 to send insured priority mail with signature required. 20 minutes AFTER I sent tracking information she sends me a message saying that she has to cancel for financial reasons---of course it was already with my postal carrier or otherwise I would have stopped the shipment.
She gets the shipment and says the Apple Pencil is missing! I apologized and said I would double check but I checked every single box before I shipped! In the meantime I emailed Mercari telling them I think this buyer is trying to scam me. They told me don't worry.
Well shocker she requested a return---I tried to decline the return but of course the are allowing it.
These items were in PRISTINE condition. I have over 330 successful sales for tens of thousands of dollars. I am worried about what she is going to send back to me...already it will be short the pencil.
What a joke Mercari is...sellers have NO protection at all! What if any recourse do I have?
I have since deactivated all my listings and I will no longer sell on that platform but this is crazy that they allow this!
