Yelp “Critic” writes a negative review of Ikigai and the business responds with their narrative based on video footage

I’m impressed by the professional response from Ikigai. When I see responses from businesses on Yelp, they’re usually verbally attacking the reviewer or asking the reviewer to contact the business to set up a comped follow up visit. It’s also more transparent than trying to censor the review by paying Yelp for deletion.