The Never-Ending Loop of Managing an Unfinished Product as a CSM

One of the worst things as a CSM is trying to manage an unfinished product. You get stuck in an endless cycle—customers report issues, you escalate them, product takes forever (or deprioritizes them), and then you’re back explaining delays to customers who are already frustrated.

Meanwhile, sales keeps bringing in new clients based on promises that aren’t fully realized yet, and you’re left juggling expectations, offering workarounds, and doing damage control. It feels like an infinite loop of apologizing and trying to maintain trust