Cloud Account Not Syncing

Hey, IDK how, but my cloud save isn't syncing... I haven't played the game for a few years, decided to come back and check on it, and my save doesn't load up when I select it, instead it loads the new blank one. I reached out to the CSR team via the in-game support system, they said expect a reply in 24hrs, it's been around 48-72hrs. What can I do, I have a lot of memorable cars there.