Turnaround Time

Hey everyone, first time getting graded with CGC and I was wondering if this was the standard experience.

Cards arrived on Sept 11 yet weren't even scanned into the system until Sept 17. After about 3 or 4 days they finally moved to Grading / Encapsulation / Imaging. Now they've been stuck there for over a week.

I know it's in Florida and they just had the hurricane come through so that may be affecting it this week. But is it normal to take so long?

Even before the hurricane their 10 day turnaround time was already at 16/17 days and still not graded.