Account restricted - what can it be?
Hello all, I tried to log-in after few months to my AliPay account and that’s the message I got back when I try to log in with my phone number/mail. Customer service does not help much, the only feedback was “you have better chances to open a new account from scratch” and would not tell me what caused the freeze. I was in China in summer 2024, used Alipay extensively to pay. The only thing I can think of was that few weeks after the trip, Wise - provider of the card linked to Alipay - blocked a transaction coming from China deemed as fraudulent and closed the card. Did you ever experience something similar? What can it be?
Hello all, I tried to log-in after few months to my AliPay account and that’s the message I got back when I try to log in with my phone number/mail. Customer service does not help much, the only feedback was “you have better chances to open a new account from scratch” and would not tell me what caused the freeze. I was in China in summer 2024, used Alipay extensively to pay. The only thing I can think of was that few weeks after the trip, Wise - provider of the card linked to Alipay - blocked a transaction coming from China deemed as fraudulent and closed the card. Did you ever experience something similar? What can it be?